Travel insurance is a specific type of insurance designed to protect you against sudden and unforeseen expenses or losses incurred while travelling. Depending on the coverage purchased, you may be reimbursed for costs associated with trip cancellation, trip interruption, baggage loss or damage, and medical emergencies.
Absolutely. We offer various policies that cover insured for their pre-existing conditions if they are accurately declared in the medical declaration.
A deductible is the amount you agree to pay out-of-pocket before your insurance coverage kicks in. For example, if your policy has a $500 deductible, and you incur $2,000 in medical expenses, you would pay $500, and the insurer would cover the remaining $1,500. Higher deductibles typically lower your premium.
A benefit is the coverage provided under your policy for a specific event or service. For example, benefits might include emergency medical treatment, trip cancellation reimbursement, or lost luggage compensation. Each benefit has its own terms and limits outlined in the policy.
A condition refers to specific requirements you must meet to be eligible for coverage. For instance, policies may require that you disclose all pre-existing medical conditions, purchase the insurance before your departure date, or follow specific procedures in the event of a claim.
An exclusion refers to specific situations, conditions, or events that your travel insurance policy doesn’t cover. Common exclusions include injuries from risky activities, pre-existing medical conditions not declared, or travelling against government advisories. Be sure to read your policy to understand these limitations.
If your document asks for a password when you open it, you’ll need to create an unlocked copy before uploading it to the Claims Centre. You do not need paid software to do this.
This method works on most computers and mobile devices.
On a Computer (Windows or Mac)
Step-by-Step: “Print to PDF” Method
On a Mobile Phone or Tablet
iPhone / iPad
Upload the saved file to the Claims Centre.
Android Devices
⚠️ Important
It’s recommended to buy travel insurance as soon as you book your trip. This ensures you’re covered for any unforeseen events that may occur before your departure, such as trip cancellations.
While some credit cards include travel insurance, their coverage is often limited in scope, duration, or maximum benefit amounts. For example, they may not cover pre-existing conditions, extended trips, or emergency medical evacuations. A standalone travel insurance policy provides broader and more customized protection for your needs.
Simply provide your trip details, including dates and destination, to receive an instant quote.
You can purchase your policy directly through our website with just a few clicks or contact us.
Yes, you can easily add additional travellers to your policy during the purchase process, up to 10 people in total.
Coverage type, trip duration, age, and medical history can influence your premium. Our policies take all these factors into account at the time of purchase.
Yes, our flexible plans allow you to customize your coverage based on your specific travel needs, including trip duration, deductible preferences, and personalized pricing tailored to your health history.
An unstable injury or medical condition refers to any health issue that has had a change in a specified period of time before your departure date. This typically means there have been no changes in medication, no new symptoms, no new treatments, and no recommendations for further tests or surgeries during the specified period. Refer to your policy wording for the precise definition and stability period.
For those visiting Canada, our “Visitors to Canada” plan will provide coverage. Review your policy to ensure it includes the necessary medical and emergency coverage for the duration of your stay.
Yes, you can purchase a Visitors to Canada insurance policy after arriving in Canada. However, a waiting period may apply before coverage begins, depending on how soon you purchase the policy after arrival. It’s recommended to buy the policy as soon as possible to minimize these waiting periods.
No, provincial health plans provide limited or no coverage outside your home province or country. While they may cover most services within Canada, they don’t typically cover costs like emergency medical transportation, hospital stays, or specialized treatments abroad. Travel insurance fills these gaps to ensure comprehensive protection.
If you realize there is an error after purchasing, contact us immediately, and we can assist with updating your policy details.
Yes, if your policy allows it, you can request an extension before your current coverage ends. Reach out to us with the details of your extended stay to check your eligibility. Keep in mind that extensions are subject to specific conditions, such as no ongoing claims or health changes since your policy began.
Yes, you have a 10-Day Right to Examine your policy. Take the time to review your policy and any completed medical questionnaires (if applicable) before your departure date. If you have any questions or concerns about your coverage, please contact us before you travel. You can cancel your policy within 10 days of purchase for a full refund, provided your trip hasn’t started and no claims have been made.
Refunds are generally issued back to the original payment method for security purposes. If the card is no longer active or unavailable, please contact our support team to explore other options.
In case of a medical emergency:
Your health and safety come first. Seek immediate medical attention. While we prefer to be notified before treatment, we understand this isn't always possible in emergencies. Submit your claim as soon as you're able, with a brief explanation of why prior contact wasn't possible.
Keep all medical reports, receipts, prescriptions, and treatment details, including diagnosis.
Yes, authorized family members can initiate claims through their linked accounts.
Your policy number can be found:
If you still can't locate it, our support team can help you retrieve it using your personal information.
Contact our support team with your personal details for immediate assistance.
Yes, you can submit a claim as a guest.
Check your policy status instantly through our online portal.
Original receipts help us:
Our digital platform allows you to upload high-quality scans or photos of original receipts for faster processing.
According to your claim type and reason for the claim, the documents list changes. You can get more details here
Claims must be submitted within a specific time frame after the incident. Please check your policy for exact deadlines.
We process payments through our payment partner, Transcard, and payment delivery times may vary depending on the preferred method of payment selected.
| Method of Payment | Time to receive payment after it is processed |
|---|---|
| Digital Payment Card | Immediate |
| EFT | 3 Business Days |
| eTransfer | Up to 30 mins (depending on the recipient’s bank or credit union) |
| Cheque | 6-8 Weeks |
Yes, after claim approval, our partner Transcard will contact you to confirm your preferred payment method.
Track status in real-time and receive automated updates about any delays.
No, we process payments in Canadian Dollars (CAD).
Travel insurance expenses may be tax-deductible if:
Consult your tax professional for specific guidance based on your situation and jurisdiction.
Transcard is Xodus’s trusted payment partner responsible for processing approved claim payments. Once your claim is approved, Transcard ensures timely disbursement while following strict industry-leading security standards to protect your personal and financial information. The payment email will come from @smart-disburse.com. If you’re unsure, contact us before clicking any links. Also, ensure the URL begins with https://smart-disburse.com before entering any details.
Common reasons for claim rejection include:
We use advanced AI technology to streamline and enhance the claims processing experience. When you submit a claim, our AI system evaluates the documents and data you provide, cross-references it with your policy details, and provides a recommendation as part of the claim outcome. This ensures accuracy and fairness by verifying eligibility based on your policy allowance. Final decisions are reviewed and confirmed by our team to ensure your claim is handled appropriately.
You can check your policy for more details.
If your claim is denied, you can request a review or appeal the decision by submitting additional documentation supporting your case.